UPDATE ON CORONAVIRUS PRECAUTIONS AT MASH

AT MAIN STREET ANIMAL SERVICES OF HOPKINTON (MASH), OUR MISSION STATEMENTS FOR OUR CLINIC AND BUILDING IS:
*TO HAVE A PLEASANT POSITIVE AND COMFORTABLE PLACE FOR ANIMALS AND THEIR CARETAKERS TO EXPLORE ALL ASPECTS OF GOOD HEALTH AND PREVENTATIVE MEDICINE.
*TO ENCOURAGE BOTH CLIENT AND PET TO SEEK OUT ALTERNATIVE INTEGRATIVE WAYS TO PREVENT DISEASE.
*TO TRY TO MAKE THIS TYPE OF MEDICINE THE VISION OF ALL MEDICINE.
 
MASH INTENDS TO STAY OPEN DURING THIS NATIONAL EMERGENCY UNLESS INSTRUCTED OTHERWISE BY THE GOVERNMENT. HOWEVER, THE HEALTH AND SAFETY OF OUR PATIENTS, THEIR CARETAKERS, AND OUR STAFF IS OF THE HIGHEST CONCERN DURING THIS MEDICAL CRISIS. THEREFORE, AT MASH WE WILL TAKE THE FOLLOWING STEPS UNTIL FURTHER NOTICE:

1. OUR DOOR WILL BE LOCKED AT ALL TIMES TO MINIMIZE ACCIDENTAL WALK-INS.
2. AT THIS TIME, DO NOT SCHEDULE ROUTINE OR YEARLY VISITS THAT ARE NOT ESSENTIAL AND TIME SENSITIVE. IF YOU HAVE SUCH AN APPOINTMENT SCHEDULED, WE WILL CALL TO RE-SCHEDULE FOR A LATER DATE UNLESS TESTS OR VACCINES WILL CAUSE THEM TO BE OVERDUE.
3. IF YOU NEED TO PICK UP SUPPLEMENTS OR MEDICINE, CALL IN ADVANCE AND PROVIDE CREDIT CARD INFORMATION. ORDERS WILL BE PACKAGED AND LEFT OUTSIDE ON THE PORCH WITH YOUR NAME WRITTEN ON THE BAG. ALL ORDERS MUST BE PICKED UP BY 5PM. ORDERS THAT ARE NOT PICKED UP WITH BE BROUGHT INSIDE, AND THE SHELVING WILL BE DISINFECTED. WHERE TIME IS NOT OF THE ESSENCE, WE CAN MAIL YOUR ITEMS TO YOU.
4. BEFORE YOU COME TO MASH, PROVIDE ALL INFORMATION OVER THE PHONE AND/OR BY EMAIL ABOUT YOUR PET’S CURRENT CONDITION, THE REASON FOR YOUR VISIT AND YOUR PET’S HISTORY. A TECH WILL MEET YOU OUTSIDE AND BRING YOUR PET IN FOR EXAM AND TREATMENTS. WE WILL COMMUNICATE WITH YOU VIA YOUR CELL PHONE DURING THE APPOINTMENT, WHILE YOU REMAIN IN YOUR VEHICLE.
5. IF YOU ARE SICK, PLEASE DO NOT COME TO THE CLINIC. WE WILL TAKE THE FOLLOWING STEPS TO TREAT YOUR ANIMAL, IF MEDICALLY NECESSARY:
   1. WE WILL “EXAMINE” YOUR PETS FROM YOUR HOME USING ZOOM OR SOME OTHER CONFERENCING APP.
   2. IF A VIRTUAL EXAMINATION IS INADEQUATE, A TECH WILL MEET YOU OUTSIDE AND BRING YOUR PET INTO A DESIGNATED ROOM FOR EXAM AND TREATMENTS. WE WILL COMMUNICATE WITH YOU VIA YOUR CELL PHONE DURING THE APPOINTMENT, WHILE YOU REMAIN IN YOUR VEHICLE.

 
BE AWARE THAT STAFF WILL REGULARLY WIPE ALL SURFACES WITH DISINFECTANT.